Frequently Asked Questions

No, you do not need to be home for deliveries. Your box will be delivered with plenty of dry ice and sustainable insulation to keep it frozen solid until you're able to bring it inside.

Yes! We ship to addresses within the lower 48 states, and can change your address whenever you need as long as your box has not shipped yet. Feel free to contact us via phone, email, or chat, and we'd be happy to help.

We use a variety of delivery carriers based on your location. If you'd like to know who would deliver your box, please contact us.

Unfortunately, we are unable to provide specific driver instructions directly to our shipping partners for deliveries. If you receive your deliveries via UPS, they offer a service called UPS My Choice where you can provide their drivers with more specific delivery instructions.

In the event that your shipment is significantly delayed, thawed, or damaged, we will always take care of you. Please contact us via phone, email, or chat, and we will absolutely make things right!

For best quality, we recommend enjoying your seafood within three months of receiving it. The texture and flavor will begin to decline after that point, so it's best to use it within one year.

Our shellfish and fish are often processed in the same facility. However, there are strict rules mandated by the FDA to avoid cross-contamination between shellfish and fish, including using separate processing areas, times of production, and production tools.

Yes, please do! All of our seafood is sushi grade / sashimi grade and be enjoyed raw or rare. The on-boat processing and individual handling of all of our fish ensure the quality demanded by any raw preparation. More important—safety-wise, anyway—our fish are frozen at very low temperatures, which ensures they are safe to eat raw. The FDA’s stance is still that consuming undercooked meat, poultry, and seafood products may increase the risk of foodborne illness.

Check out this Cooking Guide on How to Thaw Fish from our Culinary Director, Grace Parisi, or read on.

Thaw your fish in the coldest part of the refrigerator for about 8 hours, depending on the thickness of the fillet, and use it within 24 hours. To further reduce the risk of botulism, snip the corner of the pouch to release the vacuum seal before refrigerating. Never microwave your fish or allow it to sit out at room temperature to thaw as both methods can negatively affect the texture.

To quick-thaw your fish, keep it in its vacuum-sealed packaging and submerge in cold tap water, changing the water every 30 minutes. Prepare and consume fish immediately after thawing.

Please contact us via email with pictures of the product in question and we will be happy to make it right.

Our seafood is traceable to the port where it was landed and the processor where it was portioned. In many cases, our seafood is also traceable to the fishing boat. For each box you receive, you'll be able to see exactly where it came from, and receive stories about the people and places behind your seafood.

Your subscription is active until you cancel it. You can cancel at any time by contacting us via email, phone or website chat.

Yes, you can cancel at any time for any reason. Just contact us via email, phone or chat on our website and we'll help you out.

If you prepay and then decide to skip a month, another prepaid month will be added to your subscription.

You can delay a shipment for up to a month. For example, if you need to delay your January shipment, it can be delivered in late February. You can also skip a shipment at any time from your member account or by contacting us.

You can skip your upcoming box from within your member account. Just log in, and from the "Your Subscriptions" tab, find your "Upcoming Deliveries" section. In the top right corner of that section, click "Edit Schedule." From there, you'll have the option to "Skip This Box" or change your delivery week.

Once you've skipped your upcoming box, you'll have the opportunity to skip the next box too. You'll find your next box listed in the "Upcoming Deliveries" section and can "Edit Schedule" and skip the box in the same way. Note that you can only skip your next scheduled delivery. If you need to skip a future box, you'll have the opportunity to do so from within your member account about six weeks prior to its scheduled delivery date, or can do so any time by contacting our Member Services team.

Lastly, if your upcoming delivery has already been processed (about two weeks before you're scheduled to receive it), you won't be able to skip the box from within your member account. Instead, just reach out to us via phone, email, or live chat on our website, and we'll be happy to skip it for you if it hasn't already shipped!

If you currently have an active subscription, simply log into your member account and your discount will automatically be applied at checkout. No codes needed!

Yes! You can build your own box and choose the species you'd like to receive every month.

The meat color of wild salmon is actually quite variable due to their wild nature. The reddish-pink color comes from pigments found in crustaceans as part of a wild salmon's diet. With king salmon, some have a white or marbled meat color due to an inability to process these pigments in their food. It is relatively rare and considered a delicacy—about one in twenty king salmon are white or marbled, and many eaters prefer the meat of white king salmon! We don't sell them separately, but rather distribute it in members’ subscriptions, so some members get lucky and enjoy this rare treat.

Female shrimp may have a delicious cluster of shrimp eggs, called roe. Roe is a delicacy on par with a high-end caviar. It can be used to deepen the flavor of broths and sauces. Try it out and let us know what you think! Here's a great resource for more information on the Spot Prawn female cycle.